Martin and Oliver Webb Fine Stone Miniatures

Terms and Conditions

www.finestoneminiatures.com

Syrena, 90 The Meadows, Leominster, Herefordshire, HR6 8RE, UK

Carriage costs. Mainland United Kingdom.

For orders of one miniature the cost of postage and packing is £2.50. For orders of more than one miniature please e-mail, telephone or write to us with your order, we will calculate the cost and advise you of the total figure.

Please e-mail, telephone or write to us with your order, we will calculate the cost and advise you of the total figure.

Please make all payments in Pounds Sterling by cheque or Banker’s Draft made to: Martin and Oliver Webb. We regret that we are unable to accept any other currencies, or payment by credit cards. All goods are dispatched upon receipt of payment.

Please note that as a result of recent changes in international banking security we are now unable to accept cheques from banks outside of the United Kingdom due to prohibitive costs.

In accordance with European Statutory Instrument 2000 No. 2334 issued by the European Parliament and Council 97/7/EC legislation introduced on 31st October 2000 relating to consumer protection within the EC with regard to purchase by distance we are legally obliged to include the following information for your benefit and protection.

Legal identity of our business: Martin and Oliver Webb Fine Stone Miniatures (trading as a partnership).

VAT/TVA registration number: 747 3200 45.

To contact Martin and Oliver Webb either write to: Syrena, 90 The Meadows, Leominster, Herefordshire, HR6 8RE, or e-mail to: studio@finestoneminiatures.com

The nature of the products is as defined in the catalogue. All photographs have been taken to display the pieces as accurately as is possible and approximate dimensions are included in the written description. Due to the handmade nature of the work and the materials used there may be minor variations in colour, finish and texture, but they are not significant.

All orders for products are subject to availability. Any goods ordered will be dispatched within thirty days. In the event of a delay being foreseen, or piece being unavailable, Martin and Oliver Webb will inform the customer either in writing, or e-mail.

In addition Martin and Oliver Webb reserve the right to refuse to supply any individual, group of individuals, or company for any reason whatever. Martin and Oliver Webb do not accept orders placed by persons under 18 years of age. This display of product details does not in itself constitute an offer capable of acceptance. Martin and Oliver Webb will only be contractually bound to supply once an order has been accepted. In the event that Martin and Oliver Webb decide not to meet your order any money you have paid will be returned within a reasonable time. 

All of the miniatures made by Martin and Oliver Webb Fine Stone Miniatures (although replicas of existing objects owned by other individuals or organisations) are original pieces, all pattern making having been done by Martin and Oliver Webb. As such, the copyright of the miniatures remains the property of Martin and Oliver Webb and any replication of the miniatures by use of moulds or casts is strictly prohibited. 

Method of payment: by cheque in Pounds Sterling. Martin and Oliver Webb are only able to accept payment by credit/debit cards and in any other currencies (Dollars, Euros, etc) in the form of online purchase via our web site at: www.finestoneminiatures.com.

In no case shall the property in any goods pass to the purchaser until the price for the same has been paid in full.

No items will be dispatched until such payment has been made.

Martin and Oliver Webb's product prices are reviewed annually at the end of each calendar year. Delivery costs are as stated in the price list and may be increased at any time subject to rises in the cost of postage or carrier.

All customer details, i.e. names, addresses, e-mail addresses, etc, will be kept in strictest confidence and will not be passed on to, nor made available to, any third party.

Damaged goods

Martin and Oliver Webb want you to be completely satisfied with your miniatures. In the unlikely event of your miniature arriving damaged please return any damaged item complete with all of its original packaging. Martin and Oliver Webb will refund your postage cost and dispatch a replacement item.

Cancellation of contract

If it is wished to cancel the contract of sale the purchaser has a right to do so provided that written notice is given to Martin and Oliver Webb via either the postal or e-mail addresses given above within seven days (excluding the day of arrival) of receipt of the goods to qualify for a full refund. This clause applies only to "distance purchases" made within European economic areas and does not apply to miniatures purchased through shops where the product has been available for examination prior to purchase.

The purchaser is obliged to retain possession of the goods and take reasonable care of them during any period prior to and after cancellation whilst they still remain in the care of the purchaser. Upon cancellation the purchaser is under a duty to restore the goods to Martin and Oliver Webb complete and in good condition with all the original packaging.  

Martin and Oliver Webb cannot accept responsibility for miniatures returned without prior discussion and any miniatures subsequently returned must be sent adequately packaged.

The right to cancel the contract by giving notice of cancellation does not exist for the supply of personalised miniatures, or miniatures made specifically to the purchaser's specification.